Terms & Conditions

Deliveries
Pre-orders
Shipping costs
Payment methods
Return policy
Customer information
Publishing errors


Deliveries

Bengans are selling and shipping worldwide and we primarily use PostNord for international shippings. International orders weighing less than two kilograms are sent as first class ”varubrev”. With orders over two kilograms we reserve the right to request additional shipping fee agreed by the customer. Due to complications regarding shipping to South- and Central America, Bengans reserves the right to refuse shipments to countries in these parts of the world.

You will receive a notification to your email when your order is shipped. The delivery time from PostNord is 2-3 working days inside EU (plus Norway and Switzerland) and 4-7 working days outside EU.

Bengans webshop has its stock in Gothenburg, where we handle all orders made online. If all the items in your order is available in stock, they will be sent to you within four business days. If an item is out of stock it usually only takes a couple of days for us to get it. If a part of your order is out of stock or not yet released, the items that are available will be sent to you within 10 business days. Please contact us if you want to make sure an item is available or not. Any backordered items will always be sent to you without shipping fee as soon as they're back in stock.

Pre-orders

You can order products that aren't released yet. Instead of the ”Buy-button” these products have a ” Pre-order button”. Products like this are shipped from Bengans the day before release. Note that sometimes the release date is changed by the record label. For actual release dates please visit Bengans website.

Shipping costs

Shipping cost is displayed in the checkout before selecting payment method. We only accept orders up to 2 kg when shipping outside Sweden. Normal weigh for a CD is 150 gram and for VINYL 250 gram but for especially VINYL it can differ a lot from different titles. All backordered deliveries are without shipping fee.

Within EU
Orders up to 500 grams – 70 SEK
Orders from 501 grams to 2 kg – 120 SEK

Outside EU
Orders up to 500 grams – 80 SEK
Orders from 501 grams to 2 kg – 150 SEK

We are not responsible for any local fees that may occur when ordering outside of Sweden (for example, customs, taxes or other fees).

Payment methods

Card payment

For our international customers, card payment is done with Visa or Mastercard through Dibs. No extra charges.

Note that the total amount of the order will be charged to your bank/credit card within the next couple of days even if some articles of your order is backordered.

Return policy

There is a 14 day period of purchase on approval. If returning a product, make sure it is carefully packaged since you are responsible for any possible damages to the product. The product has to be in its original quality and packaging. The delivery note should always be sent along, it makes it easier and faster for us to handle your matter. Always contact us before returning the product. The refund will be re-payed to the bank account connected to the credit card.

Return address:
Bengans postorder
Stigbergstorget 1
414 63 Goteborg
Sweden

If a product is damaged, please contact us by email before you send the product back and we'll solve the problem. Remember to specify your customer number and invoice number when you contact us. Send it back to us carefully sealed and remember to attach the invoice (or copy of the invoice) and your information about the damage.

Customer information

We save our online-customer's contact information so that we can maintain a good customer relationship and give you the latest updates and interesting offers that suits your interests. You can cancel these offers that are being sent to you whenever you like. We do not store any bank/credit card information.

Bengans Skivbutik AB is a member of Svensk Handel, an organization with the purpose to look after your best interest as a consumer .

Publishing errors

We reserve the right to adjust prices, for publishing inaccurate prices, changes in our inventory and possible technical issues with the web site, web browser, network or servers. We reserve the right to correct product information, product photos and prices that has been incorrectly published on our web site or in printed material. We reserve the right that products may expire or be out of stock.